Refund policy
Cancellations
If you want to cancel an order, simply log in "My Account" page and click the "Cancel Order" next to the purchase. You will receive a canceled order confirmation email shortly.
If your order has not been shipped, we will arrange a full refund. If the order is already in transit, we need to contact the shipping company to recall the order and arrange a full refund for you.
Please note: Any items delivered by trucks or USPS cannot be recalled. If the recall fails, refuse delivery acceptance from UPS and Fedex upon the arrival of your products.
Refusal to deliver
If you reject your order at the time of delivery, please contact us that if we do not receive your rejection notice, the refund or exchange may be delayed.
If the item is rejected due to damage or defect, please send us a photo so that we can review and resolve the issue.
30-day money back guarantee
We want every item to be a perfect compliment for your home. You can request a return or exchange within 30 days after delivery if you feel the item doesn't satisfy your home decor. 30-day returns must with the original contents attached and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.
General Applicability for Returns
If the return or exchange is caused by the following reasons, we will bear all the return shipping costs.
1. Product quality problems
2. Buyer receives damaged item
3. The buyer received the item does not match the description
4. The buyer received the item in an inappropriate size
5. The buyer subjectively dislikes the item
It is the buyer's responsibility to ensure that the product is in good condition and does not affect resale.
For most YOOYIST product returns, you will get a pre-paid return label by contacting contact@yooyisttimers.com
Return process
1.take a photo of your product.
2.email us(contact@yooyisttimers.com),describe the reason you want to Return the goods you got and apply the photo.
3.We will get back to you within 2 business days.
4.Send the goods to
Yizaiming E-Commerce Ltd.
13827 Benson Ave Chino CA 91710
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@yooyisttimers.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@yooyisttimers.com.
5.Once the item returns to our warehouse, our team will inspect it. If it is brand new, we will refund within 2 working days.
6.We can only issue refunds through the original method used to pay for the order. Depending on your credit card provider, it may take up to 10 business days for the refund to be reflected in your balance.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@yooyisttimers.com.